Information Right of withdrawal and return for non-conformity defect
Right of withdrawal
Please be advised that pursuant to Art. 59 Legislative Decree. 206/2005, as amended by Legislative Decree 21/2014, the right of withdrawal is excluded in the following cases:
– Ordering custom-made or clearly customized Products;
– order of Products that are likely to deteriorate or expire quickly;
– order of sealed Products that are not suitable for return for hygienic or health protection-related reasons or that have been opened after delivery.
With reference to the withdrawal exclusions listed above, in particular, you are informed and agree that among the “Products that are likely to deteriorate or expire quickly.” include those Products of a food nature whose characteristics and quality are subject to alteration, including as a result of inappropriate storage by You subsequent to delivery.
Notwithstanding the above exclusion of the right of withdrawal, you have the right to withdraw from the contract, without giving any reasons, within 14 days from the time you or a third party appointed by you (i) received the product or (ii) in the case of purchasing multiple products delivered separately in one order, received the last product.
To exercise the right of withdrawal, you are required to inform Pasquale Santamaria. with registered office in Caserta, Via Roma 188, of Your decision to withdraw from this contract by sending an explicit statement to Pasquale Santamaria. in the manner preferred by You. In order to facilitate the timely handling of Your request, we invite You to use the contact form or communicate to the e-mail address email@example.com”, Your decision to withdraw using the standard withdrawal form“https://www.gurmido.com/download/moduli/modulo-diritto-di-recesso.pdf“. Should you choose said option, we will promptly send you an e-mail confirming receipt of your withdrawal to the e-mail address you provided when you purchased the product, containing the return form “https://www.gurmido.com/download/moduli/modulo-diritto-di-recesso.pdf” to be placed in the package, and instructions for proceeding with the return of the product, to be transmitted no later than the next 14 days to:
Via roma, 188
81100 Caserta (CE)
To comply with the withdrawal period, it is sufficient to send the notice regarding the exercise of the right of withdrawal before the expiration of the withdrawal period.
If You withdraw from this contract, You will be refunded all payments You have made, including delivery costs (with the exception of additional costs resulting from Your possible choice of a type of delivery other than the least expensive type of standard delivery offered by Us), without undue delay and in any case no later than 14 days from the day Formalactis S.r.l. receives Your decision to withdraw. Said refunds will be made using the same means of payment that You used for the initial transaction, unless You specifically request a refund on a different means of payment. In the latter case, any additional costs arising from the different means of payment chosen will be borne by You. If You have selected cash on delivery as the method of payment for the Product subject to withdrawal, in that case You will be required to provide us with the IBAN code of Your bank account so that Pasquale Santamaria can execute by bank transfer the reimbursement of payments received. Reimbursement may be suspended until receipt of the goods or until You demonstrate that You have returned the goods, whichever is earlier.
In the case of refunds before the order is processed,Pasquale Santamaria may withhold any fees for processing the refund.
If you have received the product you are requested to return it to Pasquale Santamaria, Via Roma, 188, 81100 Caserta (CE), without undue delay and in any case within 14 days from the day you informed us of your withdrawal, using a carrier of Your choice. This deadline is met if you return the product before the 14-day period expires. The costs of returning the goods will be borne by You.
You are responsible only for the decrease in the value of goods resulting from handling other than what is necessary to establish the nature, characteristics, and operation of the goods.
Return for product defect or non-conformity
If You have received an incorrect or damaged product, please send by e-mail to firstname.lastname@example.org with an indication of the defect and/or non-conformity found, as well as the relevant documentation indicated in the return form itself (at least no. 1 (one) photograph of the Product, the order confirmation sent by us and/or the tax receipt/receipt).
Following receipt of the form and related documentation, we will assess the defects and non-conformities reported by You and decide whether to authorize the return of the Products by providing You with an acknowledgement, containing the “Return Code,” via email to the address You provided during the Site registration process or when submitting Your order.
Authorization to return Products shall in no way constitute recognition of defects or non-conformities, the existence of which must be ascertained subsequent to return.
The Products for which we have authorized the return must be returned by You, together with a copy of the return authorization notice bearing the “Return Code”, within 14 (fourteen) days from the reporting of the defect or non-conformity, to the following address: Pasquale Santamaria, Via Roma, 188, 81100 Caserta (CE).
Any reimbursement of the price paid will be made, where possible, by the same means of payment used by You at the time of purchase of the Product or, if You have selected cash on delivery as the method of payment for the Product subject to withdrawal, in which case You will be asked to provide us with the IBAN code of Your bank account so that Formalactis S.r.l. can execute by bank transfer the aforementioned reimbursement. Any type of shipping charges are excluded from reimbursement.